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Fake shop takedown for brands and businesses

A fake shop is using your brand. We take action.

Capture the evidence, report the shop to its registrar, host, CDN and Google Safe Browsing – and keep at it. We act on your behalf; weekly reports keep you in the picture.

  • At onceEvidence captured as soon as your order arrives
  • CheckedEvery notice released one by one before it is sent
  • Only on success€800 net per shop, refunded if it is still online after 90 days
Example
Order TD-2026-0042 Northfield Outdoor Ltd
northfield-outlet-sale.shop
  1. Evidence capturedShop page, imprint, source · SHA-256 3f9a…c21eDay 1
  2. Infrastructure identifiedRegistrar · host · CDN · domain 12 days oldDay 1
  3. Order confirmed, notices sent4 recipients · official reporting channelsDay 2
  4. MonitoringReminder after the deadline, then escalationrunning
3 shops · 11 noticesMonitoring active
Who it is for

When a fake shop uses your company

Fake shops sell goods that are never delivered. To look trustworthy, they borrow from real companies. You bear the consequences: complaints, bad reviews, lost trust.

Your brand is misused

The shop uses your brand name or logo, claims to sell your products or shows your product images and texts.

Your identity is misused

The shop’s imprint or legal notice shows your company name, your address, your registration or VAT number.

Your former domain is misused

A domain you gave up has been registered again and now leads to a fake shop. Visitors and search engines still connect it with you.

Ordered from a fake shop as a private person? This service is for businesses. Please contact your bank or payment provider straight away, report the shop to the police and to your national consumer protection organisation.

Services

One order, six work steps, one report

A shop is only reachable as long as others provide its infrastructure. That is where the takedown starts: with the providers who can switch it off – using notices that show exactly what the shop copies from you at which address, backed by your proof.

01

Evidence capture

Screenshot and source code of the shop page and its imprint, with timestamp and hash value, as soon as your order arrives.

02

Technical analysis

Which registrar manages the domain, where the shop is hosted, whether a CDN hides the real server and how old the domain is.

03

Proof for every shop

Your brand, your company details, your original images and texts: every notice shows what the shop copies from you and backs it with your proof.

04

Checked notices

To the registrar, host, CDN and Google Safe Browsing, on your behalf, as an abuse report or through the providers’ official notice procedure.

05

Monitoring and escalation

Regular checks whether the shop is still online, reminders to providers that do not respond and escalation to the next level.

06

Search for further shops

Fake shops come back under new addresses. We search for new domains with your brand name and act only after checking them.

Process

From the first hint to the final report

Evidence is captured before anyone has read the order. Notices go out as soon as your payment has arrived and every notice has been checked.

Why speed matters. Fake shops are often online only briefly and then move on. The earlier their state is documented and reported, the easier it is to prove what the shop showed – and the fewer customers fall for it.
  1. Evidence capture as soon as your order arrivesat once

    Fake shops change quickly or disappear. That is why every shop you name is captured the moment your order arrives: screenshot and source code of the shop page and its imprint, with a timestamp and a hash value that later proves the capture was not altered.

  2. Technical analysis

    We identify the registrar, the host and any CDN such as Cloudflare that hides the real server, and the age of the domain.

  3. Payment and order confirmationbefore any notice

    Right after your order you pay the fixed price per shop securely through Stripe; the invoice arrives by email. We check your details and confirm the order within one working day by email. If we cannot accept the order, we refund the full amount.

  4. Checked notices

    Every notice is checked and released one by one before it goes out. It is sent on your behalf, with your proof and the captured evidence, to the registrar, the host and the CDN as well as Google Safe Browsing.

  5. Monitoring, reminders, escalation

    We check regularly whether the shop is still online. If a provider does not respond, we remind them. If that does not help, we escalate, for example to the registrar’s escalation contact or to ICANN Compliance.

  6. Search for further fake shops

    We look for further shops that misuse your brand, such as new domains with your brand name. We act on new finds only after checking them.

  7. Weekly status and final reportevery week

    Every week you receive an overview of where things stand by email. At the end you get a PDF report with the captured evidence, all notices and the outcome.

What you get

Transparency every week, a report at the end

  • Weekly status by email. Which shops were reported, who replied, what is still online.
  • Final report as PDF. With the captured evidence, all notices, the history and the outcome per shop.
  • Documentation for later. Shows since when you have known about the misuse and what you did about it – important when defrauded customers turn to you.
Scope

So you know what to expect

Included

  • Captured evidence of every reported shop and its imprint, with timestamp and hash value
  • Identification of registrar, host and CDN, and the age of the domain
  • Your proof (brand, company details, original images) matched to every shop
  • Checked notices to registrar, host, CDN and Google Safe Browsing on your behalf
  • Regular checks, reminders and escalation when providers do not respond
  • Search for further fake shops using your brand
  • Weekly status by email and a final report as PDF

Not included

  • A promise that the shop will be removed, or by when
  • Identifying the operators; with fake shops this often fails
  • Legal action against the operators
  • Getting a former domain transferred back to you
  • Advising defrauded consumers or recovering their payments
Terms

Settled before the work begins

You pay €800 net per reported shop, plus VAT where applicable, right after ordering, securely through Stripe; the invoice arrives by email. If a shop is still reachable 90 days after our first notices, we refund its price in full. A shop counts as taken down when it is unreachable in two checks in a row.

The price includes monitoring for up to 90 days, a further 30 days after a takedown, and the search for further shops using your brand. We add new finds to your order only with your consent, on the same terms.

If we cannot accept an order, for example because the rights to the brand are not proven, we refund the full amount. Notices go out as soon as your payment has arrived.

Fake shop takedown

€800 net per shop

Plus VAT where applicable · shown and charged in your currency · paid through Stripe · refunded if the shop is still online after 90 days

  • Evidence capture, analysis, notices, monitoring, search for further shops, reports
  • Contracting party: Cloudkasten GmbH, Germany
  • For businesses, sole traders and freelancers
Request a takedown
Who acts for you

A service of Cloudkasten GmbH

Fakeshop TakeDown is run by Cloudkasten GmbH of Erftstadt, Germany, which also operates rep4.eu, the EU representative under Art. 27 GDPR. Your contracting party is Cloudkasten GmbH: we capture the evidence, send the notices on your behalf, monitor the shops and report to you every week.

Your orderOne order, one contact

All notices to all providers from one place, instead of filling in every report form yourself.

TransparencyA report every week

You always see which shops have been reported, who has replied and what is still online.

Company
Cloudkasten GmbH
Registered office
Seestr. 20 G, 50374 Erftstadt, Germany
Commercial register
Amtsgericht Köln, HRB 92697
Managing director
Alexander Hagemann
Also by us
rep4.eu – EU representative under Art. 27 GDPR
Contact
[email protected]

Step 1 of 4

Which shops misuse your brand?

The pages you name are captured as evidence as soon as your order arrives. Required fields are marked with asterisk.

Address of the fake shop The full address, e.g. https://example-shop.com. If the shop runs under several addresses, you can add up to 10.

The name the fake shop misuses.

To compare the fake with the original.

Office and number, e.g. “EUIPO 018123456” or “USPTO 1234567”.

Frequently asked questions

What businesses ask before ordering

How quickly will a fake shop go offline?

Nobody can honestly promise that. Whether and when a shop is removed is decided by the providers it runs on, such as the registrar or the host. Some act quickly, others only after reminders or not at all. We check regularly whether the shop is still online, send reminders, escalate and keep you posted every week.

When do the first notices go out?

As soon as your payment has arrived. That is all we need: with your paid order we report on your behalf. Every notice is checked and released one by one before it is sent. Evidence capture, on the other hand, starts the moment your order arrives.

Who is my contracting party?

Cloudkasten GmbH in Erftstadt, Germany. It captures the evidence, sends the notices on your behalf, monitors the shops and writes the reports – one contact for the whole order.

What does the takedown cost?

€800 net per reported shop, plus VAT where applicable, shown and charged in your currency. It covers evidence capture, analysis, all notices, reminders and escalations, monitoring, the search for further shops and all reports. You pay right after ordering, securely through Stripe, and receive an invoice by email. If we cannot accept an order, we refund the full amount.

What does “only on success” mean?

A shop counts as taken down when it is no longer reachable in two checks in a row within 90 days of our first notices. If a shop is still online after those 90 days, we refund its price in full. It works per shop: if two of three shops are taken down, we refund the price of the third.

What if the shop reappears under a new address?

With fake shops, you should expect that. We keep watching a shop after it goes down and search for new domains with your brand name. We check new finds and add them to your order only with your consent, at the same price per shop and with the same refund if it is not taken down.

Will we find out who is behind the fake shop?

Often not. Fake shop operators hide their identity, and domain registration data is often not public. The goal of the takedown is that the shop is no longer reachable. The captured evidence and the final report remain yours for anything further.

A fake shop uses our company details, and its customers contact us. What helps?

Defrauded customers often turn to the company named in the imprint. It helps to document early that you have nothing to do with the shop and that you are acting against it. The captured evidence, the weekly status reports and the final report provide that documentation – also for your replies to customers.

I ordered and paid in a fake shop. Can you help me?

This service is for businesses whose brand, company details or former domain are misused. If you are affected as a consumer, please contact your bank or payment provider straight away and ask about a chargeback, report the shop to the police and to your national consumer protection organisation.

Every day the shop stays online counts.

Send us the address. Evidence capture starts as soon as your order arrives.

Request a takedown